Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.
Can I modify or cancel my order after placement?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.
Do you offer international shipping?
Currently, we ship within the United States and to select international destinations. Shipping costs and delivery times vary by location. Available countries are displayed during checkout.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) for $4.99, expedited shipping (2-3 business days) for $9.99, and free standard shipping on orders over $75.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number on the carrier's website to monitor your package's progress.
Do you ship to PO boxes?
Yes, we ship to PO boxes via standard mail services. However, expedited shipping options are not available for PO box addresses.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Return shipping is free for US customers. Refunds are processed to the original payment method within 5-7 business days after we receive your return.
How do I initiate a return or exchange?
Please email [email protected] with your order number and the items you wish to return or exchange. Our team will provide you with a return label and instructions.
What if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] with photos of the damaged or incorrect item and your order number. We will arrange for a replacement or refund at no additional cost to you.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements in inches and centimeters. We recommend comparing your measurements to our charts for the best fit. If you need assistance, our support team can help you choose the right size.
What materials are used in your clothing?
Our shirts, trousers, sweaters, and dresses are crafted from premium materials including satin, cotton blends, wool, and synthetic fabrics designed for comfort and durability. Specific fabric compositions are listed on each product page.
How should I care for my ZuriSatin garments?
Care instructions are provided on the garment tags and product pages. Generally, we recommend gentle washing, avoiding high heat drying, and proper storage to maintain the quality of your clothing.
Still have questions? Our customer service team is here to help. Email us at [email protected] and we'll respond within 24 hours.
