Refund policy
Refund Policy
At ZuriSatin.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
Eligibility Criteria
To be eligible for a refund, your item must meet the following conditions:
- Return request submitted within 30 days of delivery
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be intact
- Proof of purchase or order number required
Non-refundable items: Final sale items, personalized/gifted products, and intimate apparel
Return Process
- Contact our support team at [email protected] with your order details
- Receive return authorization and shipping instructions
- Package items securely with original packaging
- Ship to provided address using trackable shipping method
Refund Processing
Once we receive and inspect your returned items:
- Refunds processed within 5-7 business days
- Original shipping costs are non-refundable
- Refund issued to original payment method
- You will receive email confirmation upon completion
Damaged or Defective Items
If you receive damaged, defective, or incorrect items:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We will cover return shipping costs
- Option for replacement or full refund
Need Assistance?
For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.
